Maruti Suzuki India, the country’s largest passenger vehicle manufacturer, has further strengthened its aftersales network with the inauguration of its 5,500th service touchpoint in Udaipur, Rajasthan.

Interestingly, in FY2025, the company serviced over 27 million vehicles, and with the new facility, it now has around 40,000 service bays across the country. Furthermore, Maruti Suzuki India aims to add around 500 more service touchpoints in FY2026.

Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India, said, “One of the key factors most customers consider when purchasing a new car is the availability of a proximate and convenient service workshop, one that offers genuine and reliable service at a reasonable price, giving them total peace of mind. To meet this need, we have been able to establish 5,500 service touchpoints across 2,764 cities, with the help of our dealer partners. In FY 2024-25, we added 460 new service touchpoints, which is more than one every single day. We plan to continue these efforts and aim to add around 500 new service touchpoints during this financial year, of which we have already set up 91 touchpoints.”

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Ola Electric has scaled up its Hyperservice into an open platform, making its proprietary service infrastructure and technology available to the wider industry. This move, the company said, will extend access to genuine spare parts, diagnostic tools and service training modules to independent garages, mechanics and fleet operators across India.

Starting now, genuine Ola Electric spare parts can be purchased directly through the Ola Electric Customer App and website. The company aims for this to mark a new era of service freedom for its customers, allowing them to choose where and how to service their vehicles.

In the initial phase, key spare parts are available, with subsequent phases during the quarter planned to extend access to diagnostic tools and technician certification programmes.

The company states that its Hyperservice scale-up will further strengthen its unit economics by expanding its high-margin parts and accessories vertical, which scales organically with its customer base. By opening access, Ola Electric aims to drive higher volumes through its supply chain, creating a scalable and profitable model.

Bhavish Aggarwal, Chairman and Managing Director, Ola Electric, said, “We have built our service ecosystem from first principles, using technology to make it fast, transparent and efficient. With Hyperservice scale-up, we are opening this capability to everyone. Every garage, fleet, and customer can now access the same high-quality tools, parts, and systems that power Ola’s own network. Genuine parts, full transparency and no middlemen. This is true service freedom, only possible in a D2C model.”

The initiative is also designed to create an opportunity for India’s garage ecosystem, allowing mechanics to self-train and become Ola-certified on EV technologies, potentially creating new income streams and skilled EV technicians nationwide.

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Shriram Automall India (SAMIL), one of the leading platforms for pre-owned vehicles and equipment, generated business worth over INR 1 billion during its Diwali Auction 2025. This result was achieved across more than 135 live auctions conducted nationwide, despite recent price cuts on new vehicles under the new GST rates.

The company said over 11,000 pre-owned vehicles and equipment were transacted from various sellers, including NBFCs, Banks, OEMs and insurance firms. Approximately 13,000 buyers participated in the auction across the country.

The auction was powered by SAMIL’s 'Phygital' model, which seamlessly integrated live, on-ground auctions at Automalls with real-time digital bidding via the MySAMIL App and its website.

Sameer Malhotra, Director and CEO, Shriram Automall India, said, "The SAMIL Auction 2025 was a celebration of India’s entrepreneurial spirit and the power of its festive joy. Hosting 135 auctions simultaneously and achieving over INR 1 billion in transactions in a single day is not just a milestone; it’s a testament to trust, technology, and teamwork. Our auction model, AI-powered bidding, and real-time dashboards have redefined how Indians buy and sell pre-owned assets.”

As part of its corporate social responsibility, SAMIL awarded Junior Einstein Scholarships to children of individuals from the automotive industry. Additionally, the company conducted tree plantation drives at every auction location to support environmental sustainability.

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Maruti Suzuki India, the country’s largest passenger vehicle manufacturer, has attained another milestone of inaugurating its 5,000th Arena Service touchpoint.

The landmark facility, located in Coimbatore, is spread across 3,200 sqmt. It features four service bays and four bays dedicated to body repair, equipped with advanced tools to offer complete service solutions.

The new service point contributes to Maruti Suzuki's overall network, which now comprises over 5,640 service touchpoints across 2,818 cities. This extensive network includes Arena and Nexa workshops, as well as specialised formats such as Rural workshops and Service-on-Wheels. In Tamil Nadu alone, the brand now has over 400 authorised service touchpoints.

Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India, said, “At Maruti Suzuki, we believe that easy access to trusted service is fundamental to a hassle-free ownership experience. Customers value proximity, affordability, genuine parts and above all, the speed at which we resolve issues. Our expanding service network ensures faster, more reliable care, wherever they are. It is our consistent endeavour to be by the side of our customers and we extend our heartfelt gratitude to all our dealer partners for their continued support in building this robust and expansive service network. We plan to continuously expand our network in future as well. In FY2024-25, we opened 460 service touchpoints under Arena and Nexa channels, and in FY2025-26, we plan to add a total of 500 service workshops to our network.”

Maruti Suzuki has demonstrated robust service capacity, having serviced over 27 million vehicles in the FY2024-25 – the highest number ever recorded by the company in a single financial year. The overall service network is capable of servicing more than 30 million customer vehicles annually.

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Shell Lubricants India has launched three new lubricant products, developed using technology, to serve customer needs across passenger cars, two-wheelers and pickup trucks. The new products reinforce Shell’s commitment to technical excellence.

The new products include:

• Shell Spirax S4 GX 75W90: This product is the only Shell Branded product globally in this viscosity and is India’s first Shell Branded synthetic gear oil under the Spirax category. It is designed for manual transmissions in passenger cars and LCVs. The company claims that it provides gearbox protection, smoother gear shifts and cost savings. It is approved under API GL-4 and ZF-TE-ML-08 standards and is compatible with OEMs including Suzuki, Hyundai and Tata Motors. It comes in 1L (INR 540) and 2.5L (INR 1300) packaging.
• Shell Advance AX6 5W30: Targeted at the growing BS VI scooter market, this oil provides 360-degree protection for daily commuters. Formulated with synthetic technology, it offers performance under urban conditions, including traffic and frequent stop-start riding. The 600 ml bottle is made from 100 percent post-consumer recycled (PCR) material, is priced at INR 355 and is available nationwide.
• Shell Rimula Pick-Up: This is an engine oil crafted and tested specifically for pickup trucks navigating city traffic, offering performance and extended drain intervals. The range is available for both BS IV and BS VI engines in 5L and 7L packaging, launched nationwide.

Shell Lubricants recently launched the new Shell Helix Ultra, engineered to deliver performance and protection. It uses Shell’s PurePlus Technology – which converts natural gas into 99.5 percent pure base oil – to offer up to 1.8 percent more engine power, 3.4 percent improved responsiveness and 100 percent engine power retention.

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