Ola Electric Faces Customer Fury; Witnesses a Blip In Share Prices

Ola Electric Faces Customer Fury; Witnesses a Blip In Share Prices

News reports have appeared in various medias that a 26-year-old Ola Electric customer has set on fire an Ola Electric showroom in Kalaburagi (Karnataka) after his 20-day old electric scooter of the respective brand kept giving trouble. It lay unrepaired, the reports have stated, which infuriated the customer. 

An altercation with the Ola Electric dealership staff is said to have led to an escalation in the situation where the e-scooter owner poured petrol and set the dealership on fire. 

Instances of customer fury are not new to Ola Electric, neither is controversy. A group of customers in Ichalkaranji (Maharashtra) are known to have shuttered an Ola dealership in their city sometime ago owing to concerns about extended repair durations and lengthy waiting hours. The company, as per the media reports, was forced to shut down the showroom. 

Instances of the front fork of Ola e-scooter fracturing while riding haven’t been rare either. These have led to accidents and injuries. It took some time for Ola Electric to offer a solution of a new fork design. 

For all the hype the Ola Electric’s young founder Bhavish Aggarwal has created as well as continues to create with announcements such as the indigenous ‘Bharat’ battery cell manufacture and introduction of three e-motorcycles early next year, customer satisfaction seems to be an Achilles hill all the while. 

The Kalaburagi incident is certain to add a negative impression about the company’s only product line, the S1 e-scooter. Claimed to have shelved its plans to manufacture electric autonomous passenger vehicle, Ola Electric’s founder recently attracted a controversy as he announced during a company event that his company is the world’s fourth largest electric vehicle company not including China. 

A case has been registered against the Ola Electric e-scooter customer in the Kalaburagi police station. 

In another development, the shares of Ola Electric Mobility Ltd traded with losses of up to four-percent on 9 September 2024, according to a report by Hormaz Fatakia in CNBCTV18.com. It was on 9 September 2024 that the one-month share lock-in period ended. 

One of the reasons behind this performance was attributed to the company losing its market share to two-wheeler majors like TVS Motor Company, Bajaj Auto, Ather Energy and Hero MotoCorp. 

Ola Electric’s market share dropped to 32 percent in August as established players like TVS and Bajaj gained into the electric scooter market share, holding a share of 19 percent each. 

SIAM

The Society of Indian Automobile Manufacturers (SIAM), in partnership with the Petroleum and Natural Gas Regulatory Board (PNGRB), convened a roundtable conference titled ‘Gas se Gati, Bharat ki Pragati’ at the India Habitat Centre, focusing on the role of gas-based fuels in promoting cleaner mobility across India.

Held under SIAM’s ‘Gas Mobility’ initiative, the event brought together government officials, industry leaders and technical experts to discuss the development of Compressed Natural Gas (CNG), Compressed Bio-Gas (CBG) and Liquefied Natural Gas (LNG) as alternative fuels for urban and long-distance transport.

In his opening address, Prashant K Banerjee, Executive Director, SIAM, said, “Globally, India is the largest user of gas fuels in mobility. We began with CNG cars and now have the largest gas-based bus and three-wheeler fleet. The launch of the world’s first CNG two-wheeler last year marked another key milestone.”

Dr Hanif Qureshi, Additional Secretary, Ministry of Heavy Industries, highlighted the role of the auto industry in achieving carbon neutrality by 2047. He noted that the government’s production-linked incentive (PLI) scheme supports gas-powered vehicles and localisation of their components.

Additional Secretary from the Ministry of New and Renewable Energy, Sudeep Jain, emphasised the potential of CBG from agricultural waste, stating that converting 10 percent of oil imports to CBG could significantly impact rural development, pollution control and energy self-sufficiency.

Maruti Suzuki’s Rahul Bharti acknowledged the government’s role in expanding CNG infrastructure, with nearly 10,000 stations targeted by 2025. He cited improvements in CNG fuel efficiency and job creation, adding that CBG and LNG also offer promising solutions for the transport sector.

The Commission for Air Quality Management’s Dr Sujit Kumar Bajpayee called gas-based transport a necessity, not a choice, especially for pollution control in Delhi-NCR. He pointed to efforts such as phasing out older vehicles and reducing stubble burning.

Dr Anil Kumar Jain, Chairperson, PNGRB, said India’s energy transition in transport is well underway and gas fuels are an effective transitional option, supported by existing infrastructure.

The thematic session, chaired by Ved Prakash Mishra of the Ministry of Environment, Forest & Climate Change, reiterated gas’s relevance until full electrification is achieved. Academic and policy experts, including IIT Kanpur’s Prof Mukesh Sharma and MNRE’s Dr Gaurav Mishra, shared data on emissions reduction and the role of bioenergy.

Presentations covered city gas expansion, vehicle technology innovations, and infrastructure challenges, featuring speakers from Bajaj Auto, Mahanagar Gas and the Association of CGD Entities.

A panel discussion on CBG and LNG adoption, moderated by ICF’s Gurpreet Singh Chugh, included input from NITI Aayog, GAIL Gas, Indraprastha Gas, VE Commercial Vehicles and Tata Motors. Speakers discussed scalability, infrastructure needs, and the role of gas in supporting India’s net-zero goals by 2070.

The event concluded with remarks by Ashish Chutani, Chairman, SIAM Gas-Based Mobility Group and Head – Government & Policy Affairs, Maruti Suzuki India.

Kinetic DX Electric Scooter Launched At INR 111,499

Kinetic India

Pune-headquartered Kinetic India, a legacy name in the scooter segment, has re-entered the two-wheeler segment with the Kinetic DX EV through its EV-focused subsidiary, Kinetic Watts and Volts (KWV).

The DX range, comprising the DX and DX+, is a fully made-in-India electric scooter line designed in collaboration with Italian designers and equipped with a range of segment-first features. The e-scooters are priced at INR 111,499 for the DX and INR 117,499 for the DX+ (ex-showroom, Pune). The DX+ will be offered in Red, Blue, White, Silver, and Black, while the DX is available in Silver and Black. Bookings are open online at INR 1,000.

Both models feature a strong metal body, a spacious floorboard and the largest-in-segment 37-litre under-seat storage. They are powered by a 2.6 kWh LFP battery developed by Range-X, offering a claimed IDC range of 116 km (on the DX+). The battery promises a lifespan of over 2,500 cycles – up to four times more than standard NMC batteries – and supports a 60V system with K-Coast regenerative braking. The electric motor delivers a claimed top speed of up to 90 kmph and includes three ride modes: Range, Power and Turbo.

The DX EV range features keyless start (Easy Key), a patented retractable charging cable on the DX+ (Easy Charge), and one-touch pillion footrest deployment (Easy Flip). Both variants come with reverse and hill-hold assist, front telescopic and adjustable rear suspension, a 220mm front disc brake, and a 130mm rear drum brake with combi-braking.

The DX+ variant adds app connectivity and Telekinetic features such as real-time ride statistics, vehicle tracking, Geo-fencing and voice alerts. It also includes a Bluetooth-enabled Kinetic Assist switch, in-built speaker for music and voice navigation. Bookings are limited to 35,000 units, with deliveries starting September 2025.

Kinetic Watts & Volts has received INR 720 million in capital from Kinetic Engineering and its promoters, who have also pledged an additional INR 1.7 billion to scale the DX platform.

Ajinkya Firodia, Vice Chairman, Kinetic India, said, “The legendary Kinetic DX set so many firsts back in the ’90s, that it earned a permanent place in the hearts of millions. Reviving this icon was about more than just launching a scooter, it was about bringing back the reliability, innovation, and robustness that defined Kinetic for decades, giving it a future-ready soul. With the new DX, we’ve introduced multiple segment-first features that we’re confident, will make it a favourite in the new era of electric mobility. This marks the beginning of a bold new chapter for Kinetic and for the evolution of electric mobility in India."

Ather Energy Installs Over 400 Ather Grid Fast Charging Points In Maharashtra

Ather Grid

Bengaluru-based electric two-wheeler major Ather Energy has crossed the milestone of having over 400 Ather Grid fast charging points across Maharashtra.

With 64 Experience Centres and 42 Service Centres in Maharashtra, Ather Energy has cemented its position in over 37 cities in the state. Furthermore, to provide its customers access to fast charging, it’s Ather Grid network now extends to 35 cities across Maharashtra including Mumbai, Nashik, Pune and Nagpur. It has also strategically placed the fast chargers to connect significant routes such as Mumbai - Pune, Pune - Satara, Satara - Kolhapur, Sangali - Kolhapur and Pune - Panshet.

What’s interesting to note is that customers also have access to 220 fast charging points built on the LECCS (Light Electric Combined Charging System) standard, which has been developed by Ather and opened for industry-wide adoption.

LECCS allows different brands of light electric vehicles to use the same network. Ather Grid chargers are also visible on Google Maps, making it easy for any customer with a LECCS connector on their scooter to locate, navigate and charge, further enhancing the everyday ownership experience.

Ravneet Singh Phokela, Chief Business Officer, Ather Energy, said, “Maharashtra has been a strong market for us, and we’ve seen EV adoption here grow steadily over the years. As more people switch to electric, what really builds confidence is knowing that charging won’t be a challenge. However, for many potential buyers, charging continues to be one of the perceived barriers, and that’s something we’ve always worked towards solving. From the beginning, we’ve focused on building infrastructure that keeps pace with growing demand. Crossing 400 fast chargers in the state is a reflection of that effort. It’s about giving riders the assurance that they’ll always find a charger when they need one. As we expand our retail presence, the charging network will continue to grow in tandem to make EV ownership truly seamless.”

eBikeGo Opens Acer Electric Vehicles Outlet In New Delhi

eBikeGo Opens Acer Electric Vehicles Outlet In New Delhi

eBikeGo, an Acer Official Licensee and one of India’s electric mobility leader, has opened its first Acer Electric Vehicles retail outlet in New Delhi’s Okhla Industrial Area (Phase 2). This marks the beginning of a nationwide expansion, with 15 flagship stores planned to showcase Acer-branded e-vehicles.

The store offers a premium range of e-bicycles, e-scooters and e-bikes, blending global design with rugged Indian road adaptability. Targeting urban commuters and eco-friendly riders, the lineup includes e-cycles starting at an introductory price of INR 35,999, with e-scooters and e-bikes arriving soon.

Hari Kiran, Co-Founder & COO, eBikeGo, said, “We at eBikeGo are elated to announce our significant expansion in 15 cities across PAN-India, which has been made possible within only a few months, based on our strategic approach of setting up Acer Electric Vehicles retail outlets across various states. This rapid expansion underscores our commitment to eco-friendly transportation while positioning eBikeGo as a pivotal player in the Indian EV market and promoting a green and sustainable future for all Indians. It also enables us to put the spotlight on eBikeGo’s brand new e-2Ws products’ lineup, including our e-cycles, e-scooters and e-bikes.

“The overwhelming response we have received for eBikeGo’s store expansion and the feedback we have received for Acer brand serves as a testament to the strong brand appeal and speaks volumes about our credibility. With our wide portfolio of reliable EVs tuned to the Indian roads and consumer requirements yet boasting world-class standards, we shall continue to expand and grow our retail store network furthermore across the nation.”